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Frequently Asked Questions (FAQ) About Connectivity with Dialup

What is my local dial-up number?

Please click here to search for a local dial up number in cities for which we provide service.

How do I setup my Windows 3.1 machine to connect?

To view screenshots for Windows 3.1 setup, click here

How do I setup my Windows 95 machine to connect?

To view screenshots for Windows 95 setup, click here

How do I setup my Windows 98 machine to connect?

To view screenshots for Windows 98 setup, click here

How do I setup my Windows ME machine to connect?

To view screenshots for Windows ME setup, click here

How do I setup my Windows NT 4.0 machine to connect?

To view screenshots for Windows NT 4.0 setup, click here

How do I setup my Windows 2000 machine to connect?

To view screenshots for Windows 2000 setup, click here

How do I setup my Windows XP machine to connect?

To view screenshots for Windows XP setup, click here

How do I setup my iMac/Macintosh machine to connect?

To view screen shots for Macintosh MacOS 7.5.x, click here
To view screen shots for Macitosh MacOS 8.0/9.0, click here

How do I setup my UNIX/Linux/BSD machine to connect?

To view screenshots for UNIX/Linux/BSD setup, click here

How do I setup Internet America Software Suite 7.0 to connect?

To view screenshots for Internet America Software Suite 7.0, click here

I am getting an error when I try to connect. What does it mean and how can I fix it?

Most errors you receive when trying to connect are those reported by Windows and the Dial-up Networking software. For a list of errors and possible fixes, go here.

Why don't the images on web pages display when I go to them in Internet Explorer or Netscape?

If you are using Netscape Navigator 3, click on the Options menu in the toolbar, and make sure that Auto Load Images is checked. If it is not checked, click on Auto Load Images to select this option, then try reloading the page.

If you are using Netscape Communicator 4, click on the Edit menu, then choose Preferences. Select the Advanced category on the left. On the right, there should be a checkbox that says Automatically load images. If this box is not checked, click the box to check it, then try reloading the page.

If you are using Internet Explorer 3, click on the Start Menu, then choose Settings, then choose Control Panel. In the Control Panel, double-click on Internet Options. When the window comes up, there should be a checkbox on the general tab that says Show Pictures. If this box is not checked, click the box to check it, then try reloading the page.

If you are using Internet Explorer 4 or 5, click on the Start Menu, then choose Settings, then choose Control Panel. In the Control Panel, double-click on Internet or Internet Options. Click on the Advanced tab. If you scroll down, there should be a checkbox that says Show pictures. If this box is not checked, click the box to check it, then try reloading the page.

Why do some pages only partially come up or come up very slowly?

Some times the connection from you computer gets corrupted or stalls. In this case, the first thing to try is hitting the Stop button on your browser toolbar, then try re-loading the page by clicking Refresh or Reload.

Second, try going to a totally different site to see if the slow connection is being caused by one particular site. If you are having problems with multiple sites try restarting your computer.

Third, try clearing your browser's cache files. Every time the browser accesses a website, it makes a local copy of the webpage and images. Sometimes the cache files can become corrupted, confusing the browser and causing trouble with pulling pages. To find out how to clear your cache, click here.

If the problem persists, please contact our technical support team.

How do I clear my browser's cache?

If you are using Netscape Navigator 3, click on the Options menu, then choose Network Preferences. Under the Cache tab, click the button that says Clear Memory Cache Now. Then click the button that says Clear Disk Cache Now. After this is done, click OK, then try reloading the page.

If you are using Netscape Communicator 4, click on the Edit menu, then choose Preferences. Click the plus sign next to the Advanced category, then select the Cache subcategory. On the right, click the button that says Clear Memory Cache. Then click the button that says Clear Disk Cache. After this is done, click OK, then try reloading the page.

If you are using Internet Explorer 3, click on the Start Menu, then choose Settings, then choose Control Panel. In the Control Panel, double-click on Internet Options. Click on the Advanced tab, then click the Settings button under the Temporary Internet Files section. On the window that comes up, click Empty Folder. After this is done, click OK out of any open windows, then try reloading the page.

If you are using Internet Explorer 4 or 5, click on the Start Menu, then choose Settings, then choose Control Panel. In the Control Panel, double-click on Internet Options. On the General Tab, click the click the Delete Files button under the Temporary Internet Files section. After this is done, click OK, then try reloading the page.

Why won't Windows let me save my password?

There are two main causes for this behavior:

You did not log into Windows
You do not have Client for Microsoft Networks installed

If you did not log into, the solution is simple: do NOT click cancel when prompted for a username and password to load Windows. In some cases, you can use a null password, and you will still be able to save your password when dialing the Internet.

If you do not have Client for Microsoft Networks installed, follow these steps:

Click Start, point to Settings, click Control Panel, and then double-click Network.
Click Add, click Client, and then click Add.
In the Manufacturers box, click Microsoft.
In the Network Clients box, click Client for Microsoft Networks, then click OK
Click OK.
If you are prompted to restart your computer, do so.

For more information about this issue, click here.

Please email our technical support team if you have any questions.
By Telephone: 1-800-232-4335 Toll-free