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Analog Dialup

What do you do when you can't connect to the Internet? How do you even know where to start? Is it the modem? Is it the dialer program? Can it be fixed? What do these errors mean? This section is designed to help you get setup and answer some common questions.

What software do you use to connect?
Supported:*
Netsurfer icon Internet America Software Suite 7.0 (Netsurfer)
MacOS 7.5 icon Macintosh (MacOS 7.5.x)
MacOS 8.0/9.0 icon Macintosh (MacOS 8.x/9.x)
OS X icon Macintosh (OS X)
Windows 3.1 icon Windows 3.1
Windows 95 icon Windows 95
Windows 98 icon Windows 98
Windows ME icon Windows ME
Windows NT icon Windows NT 4.0
Windows 2000 icon Windows 2000
Windows XP icon Windows XP
Unsupported:**
AOL icon AOL via TCP/IP
DirecPC icon DirecPC
OS/2 icon OS/2
Linux icon Unix/Linux
WebTV icon WebTV
Windows CE icon Windows CE
Windows NT 3.51 icon Windows NT 3.51
* - We provide support for this software to the extent of configuring and setting up what is needed to connect to the internet. If a cause for a particular problem is deemed beyond these support boundaries, you will have to contact the manufacturer.

** - We provide assistance for unsupported software via the web page only. Please do not contact the technical support team about unsupported software.

Please email our technical support team if you have any questions.
By Telephone: 1-800-232-4335 Toll-free

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